CSA statistics
| Cases |
| |
Mar 2005 |
Sep 2007 |
Sep 2008 |
| Total number of cases handled by the Agency |
1.3m |
1.4m |
1.3m |
| Number of current scheme cases |
400,400 |
638,800 |
696,200 |
| Number of old scheme cases |
945,600 |
725,300 |
643,400 |
| Number of cases where child maintenance yet to be calculated |
291,800 |
139,500 |
92,400 |
| Number of cases assessed and no maintenance due |
414,000 |
422,600 |
422,200 |
| Number of cases where maintenance due |
640,100 |
802,000 |
824,900 |
| Number of cases where parents were asked for money but didn't
pay |
140,900 |
172,700 |
172,200 |
| Number of cases where parents paid |
403,800 |
535,800 |
585,500 |
| Number of new applications received in month |
25,300 |
25,200 |
11,900 |
| Un-cleared cases |
315,200 of which:
- 225,200 current scheme
- 90,100 old scheme
|
154,900 of which:
- 124,400 current scheme
- 30,500 old scheme
|
103,100 of which:
- 82,900 current scheme
- 20,200 old scheme
|
| Average maintenance assessment |
The average amount of child maintenance non-resident parents are
assessed to pay is £22 per week including nil assessments, and
£35 per week excluding nil assessments. |
| Average monthly amount of maintenance |
£90.7m per month an increase from £78.5m last year |
| Money and debt |
| Money to children |
Mar 2005 |
Sep 2007 |
Sep 2008 |
| Cases where maintenance received through the CSA or paid direct
to the parent with care |
403,800 |
535,800 |
585,500 |
| Children benefit from payments of child maintenance |
561,100 |
722,800 |
778,200 |
| Money collected or paid direct to the parent with care after parents asked us to work out the amount
of child maintenance |
£798m |
£942m |
£1,088m |
| Money paid direct to parent with care after parents asked us to work out the amount of child maintenance |
£214m |
£304m |
£347m |
| Money collected through the Agency's collection services |
£585m |
£638m |
£742m |
| Arrears collected as a percentage of amount due. |
- Overall 25%
- Current scheme 22%
- Old scheme 27%
|
- Overall 44%
- Current scheme 31%
- Old scheme 58%
|
- Overall 63%
- Current scheme 43%
- Old scheme 92%
|
| Debt |
2007/2008 financial period:
|
| Other statistics |
| Staffing |
9,400 down from 10,400 a year ago |
| Telephony |
- We receive over 5 million phone calls each year
- In the 6 months to September 2008 we answered 99% of calls available to employees to answer
- Average waiting time for current system cases is 20 seconds (improvement from 22 seconds for 2007/2008 financial year.)
- Average waiting time for old system cases is 11 seconds (improvement from 12 seconds for 2007/2008 financial year.)
|
| Operating costs |
Our net operating cost for the 2007/2008 financial year was £563.2m. For the same period we collected £684m and
a further £325m was paid direct to the parent with care after they had made an application to us (a total of £1,010m.) |
| Average age of parent with care |
37 years |
| Average age of non-resident parent |
39 years |
| Employment status of non-resident parent |
Self employed: 8%
Employed: 44%
Unemployed 48% |
Latest QSS figures have been updated to include all payments collected or arranged by the Agency. Previously cases were only
counted as 'benefiting children' if the money was collected from the Non Resident Parent (NRP) electronically and not clerically.
The new method counts all cases where maintenance is collected regardless of the method. These revisions are part of an ongoing
process of improvement, ensuring the information is more robust and meaningful.
