The current scheme large print leaflets are being reviewed and updated versions will be available shortly.
Leaflets for parents
Download leaflets in large print
Information and Guidance
What is
child maintenance and how does it affect me? [PDF 181KB] 
An overview of the child maintenance system.
How do I
complain about the service I get from the Child Support Agency? [PDF 114KB]
Tells clients how
to make a complaint and the route we will follow to resolve their complaint.
Application or Referral
How do I
apply for child maintenance? For children living in Scotland [PDF 90KB]
Gives information
to help children in Scotland aged 12 to 19 in full time education up to Higher
Standard, apply for child maintenance.
Gathering Information and Calculation
How can
I appeal against a Child Support Agency decision? [PDF 145KB]
Tells you what you can do if you don't agree with a decision we've made. It
explains your rights, how we handle an appeal and what happens after a decision
has been made about your appeal.
My case is moving to the child maintenance scheme introduced in 2003. What
will change? [PDF 158KB]
Explains
why we sometimes move cases from the old scheme to the current scheme, how the
new amount of child maintenance will be worked out and how this might affect
their payment arrangements.
How does
the Child Support Agency use and store information? [PDF 116KB]
Explains how and why we collect information and what we do with it. It also
explains how you can access information that we store about you.
Payment
How will
I receive child maintenance? [PDF 129KB]
For parents with care. Explains how child maintenance will be paid.
How do I
pay child maintenance? [PDF 149KB]
For non-resident parents. Explains when and how to pay child maintenance.
Enforcement
What action
can the Child Support Agency take if parents don't pay? [PDF 114KB]
Gives information about
what actions we can take to enforce payment of child maintenance including deduction
from earnings orders and court actions.
If you are unable to download leaflets
If you only require up to five copies of our leaflets, you can order them from our helpline on 08457 133 133. If you need more than five copies, you can order them direct from our print suppliers, iON.
When placing a bulk order (5 or more copies) please use the following new Order Form (25KB)
You can place a bulk order in the following ways:
Fax: 0845 850 0479
Email: ion-pass@xerox.com
Post:
iON Contact Centre2nd Floor
One City West
Gelderd Road
Leeds
LS12 6NJ
For queries about how to make a bulk order or about a bulk order you have already placed, you can also phone iON on 0845 850 0475.
Help with PDFs
Our publications are all available in PDF format.
To read them you will need to download the free Adobe Reader
